Can I firstly once again thank you for reviewing our service and the product provided to you by luggage Superstore.
I will personally ensure a refund of £8.80 is made to your account
immediately.
At Luggage Superstore, customer satisfaction is something that we take very seriously and we attempt never compromise under any circumstances. Unfortunately, sometimes unavoidable mistakes happen. After a thorough review of your case, we fully accept that your experience with your transaction was far from acceptable.
In our attempt to serve you better and retain you as one of our valuable customers, we are going to offer you 25% Off your next purchase. I will email you the code.
We value your business and hope to retain you as a customer for many years to come.
Please always share your feedback with us, this is how we keep learning and improving. I am very confident that the next review we receive from you will be that of appreciation.
Yours sincerely
Paul Steadman
Customer Service manager
