Thank you for your feedback. We are sorry to hear that you are not happy with the service provided. We do aim, particularly when an item has been sent back to us on an expedited delivery, to complete these immediately, however, this clearly has not been the case on this occasion.
In regards to the Asics shoe you had purchased, I am sorry to hear that the original sizing did not suit your requirements, and we are always more than happy to exchange sizes for you. I would like to confirm that on a standard delivery service as you have chosen, goods do take three to five working days to arrive, however, we do offer an expedited service which you may be interested in for the future.
Please let me know if there is anything furthermore in which I can do to help,
Best Regards
Verity
