Thank you for the feedback, i have checked the system, and see we have your details on file, and usually when we are completing an insurance job, the insurance broker or Representative usually books the job and makes the payment. Unfortunately everything was in your name, and my sales team were not aware of the insurance company who had only paid a deposit rather then full payment.
regarding the re-delivery, each vehicle is equipped with floor covering, so i will look into this and speak to the crew you had for the re-delivery
all the best, Better Removals & Storage Ltd