Hi there,
Thank you for your feedback and we are sorry to hear about your claim.
Here at CoverCloud we offer a range of policies to meet our customer’s demands, needs and budgets. We have reviewed your policy and can see you purchased the Theft & Loss only policy. Understandably, this level of cover does not include any cover for damage or breakdown to your device. Had you chosen a level of cover which includes damage, such as our Elite policy, your claim would have been accepted without hesitation.
Yours sincerely,
The CoverCloud Team
