Thank you for your comments.
I am sincerely sorry to read that your experience was not as positive as we would like.
Rest assured, we have taken your feedback on-board and, in addition to a reminder to all staff of their duty to you and the service standards we expect, we are also making improvements to the way we interact with our customers.
Customer service is at the heart of everything we do and it is a pity we fell below expectations. With this in mind, if you still have any unanswered questions or comments, please feel free to return to me, my contact details are below - I'll be very happy to assist.
Speak soon and with best wishes,
Colin Cuppleditch
Customer Services Manager
Tel. 0345 812 0030
Email: admin@covercloud.co.uk