Quick to handle the claim. and identify repairer. Hire car arrangements were verbal - I would have appreciated them being confirmed by email albeit everything worked according to plan. Some phone wait
The insurance company could have kept me better informed about the progress of the repairs. I had to chase up the repair garage on their progress
Customer Care
Land Rover Insurance & Accident Assistance
4 years ago
Thank you for your review. I have informed our Customer Experience Team who will take on board your comments for future. We're always looking for ways to improve our service and welcome all feedback.
I was not happy with the service and we have decided to take both cars to another insurance company. It’s a shame as one lady Anna Marie From Kindertons was the only person who was helpful. I still ha
Što Stephen misli o društvu Land Rover Insurance & Accident Assistance:
Improve communication I only got updates when I chased, and in the end gave up and worked directly with the repairer once it finally went in for repair
Customer Care
Land Rover Insurance & Accident Assistance
4 years ago
Many thanks for taking the time to review your experience. We apologise that the service you received was not our usual standard that we provide to our valued customers. We welcome all feedback in order to improve our services and to ensure that our standard of communication does not let our service down in the future.
Što Kelly misli o društvu Land Rover Insurance & Accident Assistance:
They were extremely helpful on the run up to collecting my car and dealing with my claim initial. Once the car had been collected there wasn't much communication which I felt let them down. The car al
The communication from the our file handler has been poor and inconsistent. Departments don't communicate efficiently.
Customer Care
Land Rover Insurance & Accident Assistance
4 years ago
We're sorry that the service you received was not our usual standard. I haveinformed our Customer Experience team who will look into your file to improve service standard. We're always looking for ways to continually improve our services and welcome all feedback. Thank you.
Što Walter misli o društvu Land Rover Insurance & Accident Assistance:
A car ran into the back of my car. I phoned Land Rover Insurance to report the incident and they took full control “it was as easy as that”. They organised the repairs to my car and a loan car was del
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Customer Care
Land Rover Insurance & Accident Assistance
4 years ago
Many thanks for your positive review. We're delighted of how pleased you were with the service from Land Rover Insurance. If there is anything else we can help with, please let us know. Thank you.
Difficult to contact due to limited phone numbers. Not clear to me as to I was dealing with, broker or claims handling service. Not certain if claims handling service was actually working for me or in
Što James misli o društvu Land Rover Insurance & Accident Assistance:
The car was away for 4 weeks but still had a major fault when it was returned. When I call I am put on hold for at 15 mins before I can speak to anyone - and even when they do answer I have been infor
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