Process managed very badly. Poor, very confusing and conflicting communications and updates. Hire car still not picked up, had to chase for this as LR clearly forgot. The repairer on the otherhand was
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Anwen L
Land Rover Insurance & Accident Assistance
5 years ago
Many thanks for your feedback. We're very sorry to hear that the service you received was not our usual standard. I have informed our Customer Experience Team who will look into the issues you faced. We're always looking for ways to improve our services and welcome all feedback.
Što Bryan misli o društvu Land Rover Insurance & Accident Assistance:
Reliance on emails not good for statements, which in my opinion are easily ignored. Better using registered post. This relates to my independent witness, who claims he emailed his statement back to LR
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Anwen L
Land Rover Insurance & Accident Assistance
5 years ago
Many thanks for providing feedback. We're sorry that the service you received wasn't our usual standard. I have informed our Customer Experience Team who will look into the issues you faced. We value all feedback as we are always looking for ways to improve our services.
From a repair perspective, this was completed ok. Although took 10 days for a small door dent. My cars overall condition was worse when it came out of Balgores workshop than when it went in. Multiple
Što Graham misli o društvu Land Rover Insurance & Accident Assistance:
Steven Johnson was very efficient and answered all my queries promptly. He dealt with my insurance company who were very difficult to contact directly.
Što Faith misli o društvu Land Rover Insurance & Accident Assistance:
Excess protect service?? After calling them, I had to co-ordinate repairs and courtesy car myself, for a minor bump the whole process took TWO months and then was told I couldn't have the £250 voucher
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Anwen L
Land Rover Insurance & Accident Assistance
5 years ago
We sorry to hear that the service you received that was not our usual standard. I have informed our customer experience team who will contact you shortly to discuss the issues you faced.
Što Lesley misli o društvu Land Rover Insurance & Accident Assistance:
One phone call made it all happen. Car collected. Replacement car delivered. Repairer arranged. Legal side dealt with. Everything done perfectly. My car repaired and returned as new with Land Rover gu
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