Hi Chris, we are disappointed to see this review, a member of our support team replied to your email on Monday morning, we have forwarded you a copy. Please check your spam folder it may have ended up in there.
As described on the product page on our website, the 13 metre Super Festoon bundle comes as 2 x 6.5 metre sets that can very easily be connected together. As you ordered 2 x 13m bundles you received 4 x 6.5 metre sets which is correct.
I trust this now clarifies this matter and you will reconsider your review. Please let us know if you need any further help with this and we will contact you to discuss. Kind regards. Clare @ Lighting Legends.