Društvo ManyPets više nije aktivan korisnik stranice Feefo
Prikaz 79,996 recenzije/a
AN
Anne
11 months ago
Datum kupovine: 23/10/2023
Što Anne misli o društvu ManyPets:
I was on the phone for almost 2 hours trying to get through to add another dog to my existing policy. I was told I was first in the queue at one point and it then took 40 mins to answer the phone. It’
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Sadie Caswell
ManyPets
11 months ago
Hi Anne,
Thanks for your review. I'm sorry it took a while for you to get through to us. We know our phone lines have been busy, we're in the process of hiring new team members to help speed this along. We're sorry for the wait.
I hope this has been sorted and that you and your pets are well!
Have a lovely day!
Sadie
The ManyPets Team
Easy to get all information needed to make a decision and to arrange the insurance. We were impressed with the cover and amount of information about puppies etc available after signing up
Vicky C
ManyPets
10 months ago
Aww thanks so much for sharing this and we hope your adorable puppy is settling in well!
Give us a shout if you need anything else,
Best wishes,
V.
The ManyPets team 🐾️
Easy and efficient along with competitive premiums, not much else needed to be said. Obviously proof will come if we need to claim.
Vicky C
ManyPets
10 months ago
Thanks Andrew, it's great to hear you've had a good start with us! Hopefully you never need to claim, but if you do, then we got your back!
Give us a shout if you need anything else,
Best wishes,
V.
The ManyPets team 🐾️
Really poor slow service, took months to settle a simple £100 claim. doubled my renewal for no reason then halved it when I went to a compare website - learn from Nationwide on keeping the best custom
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Sadie Caswell
ManyPets
11 months ago
Hey there,
Thanks for your feedback. I'm sorry you're unhappy with the time it took to pay out your claim. We know our timeframes have been longer than they should be and we're doing everything we can to speed our process up, we're sorry for the wait.
I'm sorry you're unhappy with the cost of your renewal. There are so many factors that go into calculating the cost of your renewal like your pet's age, breed and location. A reason your quote may have been cheaper on a comparison site is that you possibly didn't enter the exact details of your cover like the excess amount and a new quote won't take any previous claims into consideration.
If you'd like to discuss your options please feel free to get in touch.
Have a lovely day!
Sadie
The ManyPets Team
Improve call centre. Been on hold for nearly an hour
Sadie Caswell
ManyPets
11 months ago
Hey Richard,
Thanks for your review. I'm sorry you've been on hold for a while. We know our phone lines can be very busy, we're hiring new team members to help fix this problem and we're so sorry for the wait.
Have a great day!
Sadie
The ManyPets Team
As a previous user and due to a bank error, a DD failed to go through. I tried on many occasions to call and email Many Pets - I have not had any responses and never got below no 24 on the call list (
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Sadie Caswell
ManyPets
11 months ago
Hey there,
Thanks for your feedback. I'm so sorry there was an issue with your direct debit and that you weren't able to get through to us. We receive such a high volume of calls and emails which can slow down our response time. We're hiring new team members to help speed up our service and we're so sorry for the delay.
I'm glad things have been sorted and I hope you and your pet are ok!
Have a lovely day!
Sadie
The ManyPets Team
Thanks Darren and it's great to hear it wasn't too woof setting up your cover!
Give us a shout if you need anything else,
Best wishes,
V.
The ManyPets team 🐾️
Our customers voted us Pet Insurance Provider of the Year in the 2024, 2022 and 2021 Moneyfacts Consumer Awards and we’ve been awarded 5 stars by Fairer Finance 2024. We’re also winners of the Feefo Trusted Service Award 2024.
We’ve created quality cover and customer service that pet owners love, protecting thousands of pets over the years.
We offer up to £15,000 in lifetime vet fee cover with access to unlimited, 24/7 video vet calls.
We're also the only UK provider with a 20% MoneyBack optional extra for no claims.
See what customers say about our policies and claims here or visit our site to find out more.
Našim neovisnim nagradama najboljim brendovima odajemo priznanje za korisničku podršku. O pobjednicima odlučujemo na temelju ocjena koje dobiju od svojih kupaca.
Neovisno prikupljamo povratne informacije u ime brendova koji surađuju s nama. Pristup našoj platformi imaju samo provjereni kupci, pa tako možete biti sigurni da čitate recenzije stvarnih korisnika.
Samo korisnici s dokazom o kupnji mogu ostaviti recenziju na stranici Feefo. To osiguravamo obraćajući se kupcima odmah nakon obavljene transakcije.
Provjeravamo da recenzije ostavljaju stvarni korisnici povezujući ih s kupnjom ili transakcijom. Korisnike pozivamo da ostave recenziju samo nakon kupnje proizvoda brendova.
Provjeravamo da recenzije ostavljaju stvarni korisnici povezujući ih s kupnjom ili transakcijom. Korisnike pozivamo da ostave recenziju samo nakon kupnje proizvoda brendova.
Our customers voted us Pet Insurance Provider of the Year in the 2024, 2022 and 2021 Moneyfacts Consumer Awards and we’ve been awarded 5 stars by Fairer Finance 2024. We’re also winners of the Feefo Trusted Service Award 2024.
We’ve created quality cover and customer service that pet owners love, protecting thousands of pets over the years.
We offer up to £15,000 in lifetime vet fee cover with access to unlimited, 24/7 video vet calls.
We're also the only UK provider with a 20% MoneyBack optional extra for no claims.
See what customers say about our policies and claims here or visit our site to find out more.