Hey Stephen,
Thanks for your feedback. I'm sorry you were on hold for a while, we know our phone lines ca be quite busy and we've hired over 100 new team members to help speed things up, we're so sorry for the wait.
There are so many factors other than claims you've made that can impact your premium, such as Madalla's age, breed and vet prices in your area. We do everything we can to keep our prices from rising too much, and if you'd like to discuss your options to see if we have cover that's a better fit for your needs, please feel free to get in touch.
Have a great day!
Sadie
The ManyPets Team