Hi Kym,
We know exactly where you're coming from! Sometimes looking at the reviews is where you can get a real idea of the level of service you can get from a company and we're so glad that you have taken the time to leave yours!
Being described as a 'breath of fresh air'and the beginning of an 'insurance revolution' is definitely something I am going to share with our team as this is exactly what we want to be for all pet owners such as yourself.
Thanks again for your cracking review!
The Bought By Many Team