Hi Alison,
Thanks very much for sharing your thoughts on your experience with us, we're sorry the information you received was unclear!
We hope that we have been able to answer your questions and concerns via our live chat and phone services and that you are happy with our solution. Our products and services are designed based on our members' feedback, so thank you for taking the time to share - your comments will be fed into our regular improvement processes and the team is now looking into updating the categorisations!
If you have any more thoughts on how we can improve our website then please let us know, we always welcome any suggestions!
Many thanks,
The Bought By Many team