Hi Sian,
Thanks for your review and for choosing to cover your pets with us!
I just wanted to say a personal thank you for your thoughts on how we could further improve our service. We designed all of our products and services based on the views of our members. This approach is how we work, so thanks very much for letting us know - we'll definitely take your comments on board in our regular review and improvement processes, which will help us to make insurance fairer!
Thanks for taking the time to share!
The Bought By Many team