My Cruises Recenzije

Hello Joanne, Thank you so much for your response. We are glad to hear that your dealings with Tabatha were positive however we apologise for the late response regarding questions about your flights. We have contacted the relevant department and they have advised you will be soon contacted by our team. If you have any further issues hearing from us, please don’t hesitate to let us know. We ask for your patience and understanding during a busy period, rest assured your holiday is in good hands. Kind regards, My Cruises.

Hello there, Thank you so much for sharing your feedback and we are saddened to hear that you did not have a positive experience as this is not keeping with the company values. We passed your feedback to our Cruise Manager and they have advised that they have been in touch with you regarding this and we hope that everything is sorted out. We will also take your feedback into account to ensure that our services and process are improved for a seamless booking experience moving forward. We hope our services thus far have been positive and you are looking forward to an exciting cruise holiday. Kind regards, My Cruises.

Hi there, Thank you for your feedback. We apologise for the inconvenience this has caused you. As a rule, we send out confirmation packs to customers within sufficient time after booking, we are sorry if this process was not advised to you. We are looking into a more timely turnaround for customers to receive documents. We are very glad to hear that you enjoyed your holiday. We will make sure to pass this feedback to the relevant department to ensure that training and process are improved for a more seamless holiday in the future. Kind regards, My Cruises.

Hello Sharon, Thank you so much for sharing your feedback and we sincerely apologise for the inconvenience this has caused you. We passed your feedback to our Cruise Manager and they have advised that they have been in touch with you regarding this and we are glad to hear that everything was sorted out in the end. We will also take your feedback into account to ensure that our services and process are improved for a more seamless booking experience in the future. We hope our services thus far have been positive and you are looking forward to an exciting cruise holiday. Kind regards, My Cruises.