50g Lightweight Stable Rug With Fleece Collar

Thank you for the review. The rug you purchased was from our horse range and from what you are saying about where it was tight it might be that his shape would be better suited to our heavy horse range which are cut differently. As mentioned in e-mail, happy to talk through the differences if you wished to explore this option.

I am extremely sorry to hear that the clip failed. This happens very rarely but is usually caused in the moulding process - unfortunately looking at them doesn't detect the fault hence the reason not detected at QC. There are two chest straps and clips on our rugs and statistically it would be very unusual for both to fail (unless under huge stress which is unlikely in the stable environment as horses don't tend to get caught on anything for this to happen) so the other strap/clip would have kept the rug secure. When this occasionally happens customers usually contact us and we send out replacement clips and as our design are not sewn in they are easy to replace. If you would like us to send you another pair, or if you prefer a pair of the more robust turnout trigger clips, then we are happy to do so if you just let us know. Apologies again that one of the clips failed but trust that it was just this one clip and that the other hardware/fittings were ok. If this is not the case then we would be grateful to hear.

As per our correspondence on the product review we have, as requested, sent out a pair of turnout trigger clips for you. These should be with you within a couple of days. Please advise if we can assist further.

Thank you for confirming regarding the fittings and I am grateful to hear it was the one clip that failed - it just happens from time to time unfortunately. The trigger clips are on the way for you and they are very robust as traditionally ones we use for turnout. I am pleased we were able to resolve this issue. Thank you.