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Sturgess Motor Group Recenzije

http://www.sturgessgroup.co.uk
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Sturgess Motor Group - Leicester's Leading Car Dealer

Usluga
4.6
/5

5

4

3

2

1

267

37

10

8

9

331

ocjena tijekom prošle godine

Prikaz 4,511 recenzije/a
Potrošač od povjerenja
10 months ago
Datum kupovine: 26/10/2023
Poor knowledge about payment system Poor customer support due to vehicle failure before leaving there site no loan car but took payment
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Customer Service - NM
Sturgess Motor Group
10 months ago
Please accept our sincerest apologies for the inconvenience caused by our payment system and the unavailability of a courtesy car on the day. We understand the frustration this situation may have caused and appreciate your feedback. We'll address these issues to ensure better service in the future.
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MM
Mr Mulford
St Austell
10 months ago
Datum kupovine: 14/10/2023
Što Mr Mulford misli o društvu Sturgess Motor Group:
Helpful and always there when question was needed
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Customer Service - NM
Sturgess Motor Group
10 months ago
Thank you for your review. It is appreciated.
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Potrošač od povjerenja
10 months ago
Datum kupovine: 19/10/2023
They were professional, friendly and very helpful from showroom to handover. Would definitely recommend
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Customer Service - NM
Sturgess Motor Group
10 months ago
As a family owned business, we are keenly aware of the importance of maintaining a good reputation. Thank you for letting us know of your satisfaction.
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Potrošač od povjerenja
10 months ago
Datum kupovine: 29/09/2023
I purchased a new Kona hybrid car fro Sturgess Anstey. I was well looked after and all stages of the purchase were friendly and easy. I recommend Ms Amy Atterbury for her excellent help and subsequent
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Customer Service - NM
Sturgess Motor Group
10 months ago
As a local business, we are very aware of the importance of customer satisfaction and the likelihood of recommendation, so thank you for your kind comments which we will share with Amy.
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Potrošač od povjerenja
10 months ago
Datum kupovine: 29/09/2023
Friendly, knowledgeable and efficient service. No pushy hard sell techniques which was quite refreshing having been to several other providers in our search for a new car.
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Customer Service - NM
Sturgess Motor Group
10 months ago
As a family business, we try extremely hard to make sure that the experience of buying a car is as relaxed and informative as possible. Thank you for letting us know that this was the case.
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Mr Woodley
10 months ago
Datum kupovine: 29/09/2023
Što Mr Woodley misli o društvu Sturgess Motor Group:
It was wonderful truly wonderful.That might sound over top but the service we received just one day before well it was like day and night.I can’t speak for all os the Sturgess Moter Group but the one
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Customer Service - NM
Sturgess Motor Group
10 months ago
Thank you for your kind comments. The team here at Sturgess work hard to make sure we offer excellent advice in a relaxed and non-pressurised way. We are delighted to hear we have looked after you so well.
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Potrošač od povjerenja
10 months ago
Datum kupovine: 30/09/2023
Always reply after 1 week. Do not expect any active update after paid. Ignore my question for a month. Showing a wrong car model even till now. And I still do not get my invoice amended.
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Customer Service - NM
Sturgess Motor Group
10 months ago
Please accept our sincerest apologies for any issues you are experiencing which is very different to the normal levels of service we aim to deliver, and evidenced by other testimonials. Liam Hearne the sales manager at Sturgess Hyundai Anstey will investigate what you are waiting for and will personally be in touch to rectify any concerns you have and the issues you have raised.
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Mr Salter
Anstey, Leicester
10 months ago
Datum kupovine: 30/09/2023
Što Mr Salter misli o društvu Sturgess Motor Group:
Prior to collection on the 1st of the month I was asked to pre-pay the balance for the car, which I was not expecting. On collection of my brand new car the hand over was completed by another salespe
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Customer Service - NM
Sturgess Motor Group
10 months ago
Thank you for bringing your dissatisfaction to our attention. Please be assured that we offer our sincerest apologies for the way your transaction was handled which was in complete contrast to our usual high standards. We would like to arrange for your Sales Executive to meet with you at your convenience to conduct a thorough handover and show you the controls etc and take the time to explain how everything works. You should by now have received your carpet mats. Do let us know if this is not the case. Please feel free to email liamhearne@sturgessgroup.com or call on 0116 366 0221 as I would be very keen to restore your faith in us.
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Potrošač od povjerenja
10 months ago
Datum kupovine: 30/09/2023
The service is always excellent, I'd recommend them to anyone. Been with them for years, and happy to keep buying my cars from them
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Customer Service - NM
Sturgess Motor Group
10 months ago
As a family business, customer satisfaction is of paramount importance to us, and we are pleased that we were able to meet with your expectations and thank you for your continued business.
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Potrošač od povjerenja
10 months ago
Datum kupovine: 06/10/2023
Great service. Listened to what I wanted not what they wanted to sell me. No hard sell and plenty of time to consider my purchase. Helpful, friendly and replied to all emails promptly.
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Customer Service - NM
Sturgess Motor Group
10 months ago
Many thanks for your kind comments about how your transaction was conducted. We are pleased that we were able to meet with your expectations and wish you many miles of happy motoring in your new car.
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O Sturgess Motor Group
Sturgess Motor Group has a long established history as a leading car dealer in Leicestershire. The company was originally founded in 1897 by Walter E. Sturgess when he set up a small shop in the West End of Leicester manufacturing, selling and servicing bicycles known as W.E. Sturgess & Sons. Since 1897, Sturgess Motor Group has grown to become one of the oldest family-operated motor dealers in the UK and also one of the most respected names in UK motor retailing. With a strong reputation for outstanding customer service in the local community and a reputation as a leading motor retailer in the wider community, Sturgess Motor Group has been a trusted name for more than 120 years. Sturgess Motor Group are not the biggest car dealer in the country and have no intentions of being so. Instead, Sturgess Motor Group strive to maintain a reputation as a professional company dealing in high quality vehicles and delivering exceptional customer service to drivers in Leicestershire.
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01162406504
Austral House, Coventry Road, Leicester, Leicestershire, LE9 6QD, United Kingdom
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O Sturgess Motor Group
Sturgess Motor Group has a long established history as a leading car dealer in Leicestershire. The company was originally founded in 1897 by Walter E. Sturgess when he set up a small shop in the West End of Leicester manufacturing, selling and servicing bicycles known as W.E. Sturgess & Sons. Since 1897, Sturgess Motor Group has grown to become one of the oldest family-operated motor dealers in the UK and also one of the most respected names in UK motor retailing. With a strong reputation for outstanding customer service in the local community and a reputation as a leading motor retailer in the wider community, Sturgess Motor Group has been a trusted name for more than 120 years. Sturgess Motor Group are not the biggest car dealer in the country and have no intentions of being so. Instead, Sturgess Motor Group strive to maintain a reputation as a professional company dealing in high quality vehicles and delivering exceptional customer service to drivers in Leicestershire.