We appreciate you taking the time to provide feedback on your recent tour. We are happy that our Travel Director and Coach Driver's efforts significantly improved your travel experience. However, we are disappointed that your tour did not meet your overall expectations.
We are concerned about learning your knowledge regarding hotel management, flies in the dining room, and broken elevators. We assure you that we take all feedback very seriously, primarily when it affects the health and well-being of our clients. Our Partnership, Operations, and Quality Control Teams will review the matter. Your feedback is greatly appreciated and will not go unnoticed.