Costsaver vélemények

Thank you for taking the time to provide us with feedback. At Costsaver, we love connecting worlds, and one of the best ways to do that is through our passionate Travel Directors. We carefully select our Travel Directors for their professionalism, passion for service, and insights into their respective regions, so it's great to hear that this was demonstrated so well during your tour. We hope to see you soon.

Thank you for your feedback on your Imperial Highlight tour. We apologise for the lack of communication and information during your tour, but we hope that it did not hinder your overall experience. We understand that early starts can be exhausting, and we want to ensure our guests have a relaxing holiday experience. At Costsaver, we offer social travel experiences for all ages. Our trips have significant flexibility to enable you to own your experience. As such, we leave leisure time in the schedule for you to explore a region and its food and culture offerings in greater detail. We apologise that your trip did not meet your expectations in terms of the pace. Your feedback has been shared with our Product Department for a possible adjustment to the trip's pace. Thank you once again for your feedback.

Thank you for sharing your feedback. Our Travel Directors and Coach Drivers are highly committed to providing outstanding service and professionalism to our guests, and we're thrilled to learn that they delivered on that promise during your tour. We are sorry to hear that some aspects of your tour fell short of your expectations. Please note that hotel standards may vary from country to country, and some hotels may differ in size, character, and amenities from what our guests are used to. However, we expect all our appointed hotels to adhere to our standards. We are glad you enjoyed the itinerary and hope you will join us again for another Insight Vacations tour.

Our Travel Directors and Coach Drivers are highly committed to providing exceptional service and professionalism to our guests, and we're thrilled to learn that they delivered on that promise during your trip. We want to express our gratitude for choosing to go on an adventure with us, and we look forward to the pleasure of welcoming you on tour again.

Thank you for sharing your review with us. Our Travel Directors and Coach Drivers undergo rigorous training and possess extensive knowledge of the product and region in which they operate. Furthermore, they are trained to manage our departure professionally. We commend them for their exceptional work. Additionally, our Product Team works tirelessly to create unique and unforgettable itineraries for our guests, and it brings us great joy to hear that you thoroughly enjoyed them. However, we are disappointed that your overall experience did not meet your expectations. We apologise for the lack of communication or transparency experienced during your tour. At Costsaver, we provide the freedom and flexibility for exploration while ensuring all the essentials are covered. We encourage guests to visit our website to familiarise themselves with the Choice Experiences and their prices before the tour begins. This helps to provide a clearer view of expectations during the tour. We apologise if you were not made aware of this. Furthermore, we are sorry for your negative experience with our company regarding its hotels and food quality and the lack of communication. We have escalated your feedback to our Quality Control and Operations Department for further review. We want to assure you that our guests' overall satisfaction is our top priority. Your feedback will help us improve our services in the future.

Thank you for sharing your feedback with us. We are pleased you thoroughly enjoyed your Britain and Ireland Delight adventure. We're sorry that some aspects of your trip may have fallen short of your expectations. We understand that the long coach rides may have been tiring, but we hope the unique attractions outlined in our itinerary made up for it. Our top priority is to ensure our guests have a relaxing holiday experience. We understand that our itineraries can be filled with activities, making for busy schedules and early mornings. To ensure that our guests have a more balanced experience, our Product Team will investigate the possibility of adjusting the pace of this dynamic tour. We appreciate your feedback, and your valuable comments will undoubtedly help us improve our services in the future. Thanks again for your time.