Thank you for sharing your review of your recent tour with us. Although you enjoyed the company of our Travel Director, we are disappointed that you felt they could have shared more insight. Our Travel Experts undergo rigorous training and possess extensive knowledge of the region in which they operate. We apologise if this was not evident during your tour.
The Wi-Fi on the motorcoaches uses the mobile phone network, and as a result, the connection will be slower than standard broadband and, at times, may not be available. Audio and video streaming is not available on motorcoach Wi-Fi.In addition, we advise that guests contact their phone provider about international roaming and their charges before departure. Alternatively, we recommend guests purchase a local SIM card upon arrival in the region they will be visiting. This information is available for all guests on the website under Booking Conditions and Frequently Asked Questions. We are sorry for the inconvenience.
Our Contracting Team works hard to select comfortable and well-located hotels, but please note that hotel standards may differ from what you are accustomed to in your home country. As a result, some hotel rooms may vary in size, character and amenities. Additionally, we carefully select hotels that provide our guests with an immersive experience, whether because of their proximity to cultural landmarks or breathtaking natural surroundings. However, each establishment should still meet our standards regarding its condition.
We sincerely apologise for the inconvenience caused by some hotels and the food quality at some establishments. Your feedback has been duly noted and shared with our Quality Control and Product Departments to ensure we continue providing the best possible experience for our guests. We hope to serve you better in the future.
