Thank you for sharing your review with us. We understand that you may be disappointed that specific itinerary details may have changed due to unforeseen circumstances, including last-minute hotel changes. Please note that Costsaver does not own the hotels booked through our company, and the respective hotel reserves all rights. Despite last-minute changes, we strive to ensure that all our appointed hotels meet our high standards.
Additionally, we provide Optional Experiences to our guests to offer them a deeper understanding of the culture and essence of the places to be visited and the opportunity to relax independently, shop, or sightsee. Participation in these experiences is entirely optional and at the guest's discretion. Our guests are not limited to the Optional Experiences we provide, and we want them to have the flexibility to explore restaurants and sightseeing at their own pace, apart from the group. We apologise if you felt pressured to participate and for the inconvenience caused by the hotel change. Your feedback has been shared with our Quality Control and Product Department for further review.
