Costsaver vélemények

Thank you for sharing your positive review with us. Our Travel Directors and Coach Drivers are thoroughly trained and possess extensive knowledge of the product and region in which they operate. Furthermore, they are trained to manage our departure professionally and effectively. We are glad they left such a positive impression on you, and we hope to see you again.

We are delighted to hear you had a wonderful experience during your European visit. Our team meticulously picks the Travel Directors and Coach Drivers based on their expertise, commitment to service, and knowledge of the regions they operate in. It is fantastic to know that you received exceptional service and guidance from them. We are sorry that some of the hotels did not meet your expectations. Our Quality Control department will review your comments on the hotels. We hope you returned home with rich knowledge of the places you visited. We cannot wait to host you again for another memorable guided adventure.

Our Travel Directors and Coach Drivers are highly committed to providing exceptional service and professionalism to our guests and are also trained to manage our departures efficiently. We are glad to hear they delivered on that promise. Thank you for reviewing your tour, and we look forward to serving you again.

We appreciate your feedback on your Britain and Ireland tour and sincerely apologise that your tour did not meet your overall expectations. The Wi-Fi on the motorcoaches uses the mobile phone network, so the connection will be slower than standard broadband and, at times, may not be available. Audio and video streaming is not available on motorcoach Wi-Fi. We also understand that missing out on your pre-planned activity was disappointing. While you can book tickets directly and in advance, we recommend that our guests refrain from doing so, as our itinerary may change due to unforeseen circumstances, and illnesses may occur. Regrettably, because these Optional Experiences are booked with third-party companies, we must adhere to their booking conditions. Furthermore, we take cleanliness very seriously and have stringent measures to ensure our coaches remain clean. We are surprised this was not your experience. For evaluation, your feedback has been shared with our Product Development and Quality Control Department. We apologise for any inconvenience caused during your tour and hope you enjoyed the attractions outlined in your itinerary. Thank you once again for your review.

We love hearing about your fantastic time in Spain and Barcelona. Customer feedback is highly valuable to us, and we are thrilled to hear that you had a pleasant experience. Our Product and On the Road Teams put in a lot of hard work to curate these fantastic experiences for our guests. We are sorry you did not enjoy your time with the local guide. Your feedback has been escalated to our Operations Manager for further review. We are thrilled that you had a fantastic vacation overall, and we hope to continue delivering exceptional services to you in the future.

Thank you for reviewing your recent tour with us. Although we are glad our Travel Director contributed positively to your tour, we are disappointed that your overall experience did not meet your expectations. We take cleanliness very seriously and have stringent measures to ensure our coaches remain clean. Your feedback has been shared with our Product Development Department for evaluation. We sincerely apologise for the inconvenience. We hope you enjoyed the attractions outlined in your itinerary. Your feedback is valuable to us and will help us improve our services in the future.

It's been wonderful to hear you had a great experience with our friendly and professional On The Road Team. We are genuinely proud of the excellent service they provide to our guests. Thank you for sharing your travel suggestions and experiences. We're confident that future guests will find this information helpful and valuable.

Thank you for your review. At Costsaver, we offer affordable travel packages that include all the essentials while allowing guests to customise their itineraries according to their preferences. Our guests value the freedom to explore and engage with the local culture. That's why we offer a variety of Optional Experiences designed to enhance our guests' understanding of the places we visit. These experiences are separate from the itinerary and are not mandatory. Our guests can choose whether to participate in these Optional Experiences or explore restaurants and sightseeing independently at their own pace. We strive to select hotels that reflect the local culture to provide our clients with an authentic experience. We apologise if the hotels we selected did not meet your expectations. We hope to see you again with a much-improved encounter.