Thank you for sharing your feedback on your recent tour with us. We apologise for the aspects of your tour that did not meet your expectations. Rest assured, your comments regarding the hotels and gratuities have been shared with our Quality Control Department for further review. Please note that gratuity is not mandatory. Our Travel Directors usually explain the tipping process and suggest appropriate amounts based on previous feedback. Furthermore, our Reservations Teams can help you include the pricing of gratuities in your reservation, allowing you to pay for them before you commence your travel. We are, however, happy that your travel experience was enjoyable.