We truly appreciate your choice of Costsaver for your tour. Your feedback is not only essential but invaluable to us. We understand that you had some concerns about your experience before the tour, and we apologise for any inconvenience caused by our Reservations Team. We will carefully review your feedback to identify and address any issues in the future as part of our ongoing efforts to improve our services.
We apologise if you did not find the Travel Director as personable as you had hoped; however, we are glad to hear that the Coach Driver was professional. At Costsaver, we carefully select 3- and 4-star hotels that meet our high quality, service, and comfort standards. We are sorry to learn that the hotels did not meet your expectations.
Thank you once again for taking the time to provide your feedback.