We are grateful for your feedback regarding your recent trip to Scotland. We understand that the long coach rides might have been tiring, but we hope that the incredible attractions in our itinerary made up for it. Our main goal is to ensure that our guests have a relaxing holiday experience, and we apologise if we fell short in any way. We sincerely regret any inconvenience you may have experienced.
A great Travel Director is crucial to our guests' overall enjoyment and comfort on our trips. For this reason, we carefully select our team members based on their passion for travel and in-depth knowledge of their regions. Therefore, we are surprised to hear that this may have differed from your experience on this occasion. We assure you that your feedback has been shared with our Operations Manager for their attention and appropriate action in the future.
We hope you will give us another chance to journey with you and provide a better overall experience, as is our standard at Costsaver.
