Foodom vélemények

Thank you so much for your review and for posting a picture of all the delicious dishes Chef Mona prepared! We are thrilled that your guests enjoyed the dinner and working with Chef Mona was such pleasure. Although Foodom is predominately a weekly meal prep service we are happy to help with small gatherings and family dinners. We look forward to your future orders!

Thank you so much for taking the time to leave a review! Great to hear you are enjoying your personal Chef Shammela and all the delicious and healthy meals she is providing for your family. We look forward to serving you in the weeks to come and providing you with support whenever you need it. Thanks for being a great customer!

I'm genuinely sorry to hear about your disappointing experience with Foodom. It's disheartening to know that you felt the service didn't meet your expectations and that there was a misunderstanding regarding our custom order. I truly understand the frustrations you have taken the time to share with us. I understand from your review that there may have been some ambiguity on our part regarding various aspects of the custom order process that added to the overall order misunderstandings. We strive to ensure clear communication about these aspects before booking, and I apologize if it wasn't clear to you. As a young startup, every instance where we fall short of meeting customer expectations prompts us to reflect internally on our clarity and processes. Your feedback is invaluable to us, and we appreciate you sharing your experience. We are committed to improving and making the processes more simple and clear to prevent such misunderstandings in the future. If there's anything else we can do to address your concerns or assist you further, please don't hesitate to let us know. Your satisfaction is important to us, and we are dedicated to resolving any issues you may have encountered.

Dear J., This message was sent in a direct email too. We want to sincerely thank you for taking the time to share your genuine candor in relating your recent experience with Foodom. We would like to acknowledge that we have heard you and are attending to these items earnestly. As a result of hearing these difficult reflections, we, as a team have categorically looked into each point you raised for deeper consideration. The custom order option that you engaged on our platform is very new and clearly has much room for improvement. Valuing your comments allowed us to identify specific areas where our processes and communications need to be improved and refined, and we are working on fixing it. As a young company that truly strives for integrity, we are extremely grateful for all our customers and chefs and take every disappointment caused by our organization as an opportunity to reflect and grow better. We are immeasurably regretful for the frustrations you experienced in the breakdown of the process. We sent a check directly to you to refund you for the missteps related to this order. Thank you again for your time and honesty, Reneta Jenik Foodom founder and CEO

We appreciate you posting a review and are thrilled to hear you are finding the service transformational! We hear that from many families trying to balance work/family life, as Foodom can relieve you from the stress of shopping, cooking, and cleaning. And we are happy to see that Chef James was worthy of your 5-star review. We look forward to serving you and your family again in the near future!

Thanks so much for the review! We are thrilled to hear your personal chef Nisha provided you with a fantastic first experience. Having a personal chef vs a meal delivery service allows you to customize your dishes and sounds like they came out just like you wanted. We look forward to serving you weekly!

Thanks so much for leaving a review for Foodom and for Chef Dom! It was our pleasure to assist and we are delighted that your personal chef provided you with outstanding service and delicious dishes. We look forward to your next order-and don't forget you can book recurring appointment placeholders for free. Just be sure to select your dishes 2-3 days in advance, and this way you can secure Chef Dom and your appt day and time well into the future.

Thank you for your feedback. We are so sorry you did not enjoy your first experience with Foodom! Our customers are very important to us and winning your trust and confidence back is our highest priority. Thanks for giving us the opportunity to come up with a satisfactory resolution. We look forward to your next order!

We appreciate your willingness to try us again! Be sure to use the credit we applied to your account on your next order. A few hints for next time-when selecting dishes please make note of those that are geared toward special diets as these may be purposely bland. All of the dishes are fully cooked unless otherwise stated on the dish. If you could make yourself available to the chef, at least on their first visit, to answer any questions they may have about your kitchen/dishes/ingredients/equipment, this would be very helpful. Please double check your shopping list to be sure you purchased the correct ingredients and amounts for the dishes ordered. As always, please reach out if there is any way we can help! You are a valued customer and we are committed to making things right. We appreciate the opportunity to serve you again!

Thank you so much for your feedback! We truly appreciate your comments and as a result are currently working on a way to provide customers with smaller households the ability to order with more variety and smaller portions! As you know with the current system you can choose 1-10 servings, with no added cost for the larger. This presents a great value for orders with more servings, but not so much for smaller servings unless you are willing to freeze the additional portions for future use. Again we appreciate your feedback, and rest assured will reach out once we have a solution!

We thank you for taking the time to submit your review and the awesome pictures! We are so happy to hear that the process went smoothly and you are enjoying all the delicious meals Chef Mona prepared. We look forward to serving you again!

Thanks so much for taking the time to leave a review. We are sorry you were not satisfied with this dish. We will review this recipe and see how we can make improvements. Thanks for bringing it to our attention!

We appreciate your feedback! Although Foodom's main focus is meal prep, we are thrilled to hear your event was a success. Our platform chefs are highly skilled and are able to accommodate many requests. Saving time and reducing stress is their specialty along with delicious food! We look forward to your next order!