Hi Annie,
We are sorry that you feel you did not get the service you expected. Having looked into this I can see that your first email with regards to this came through after we closed. We then responded within 30 mins of opening the next day. You emailed back asking for clarification on the sizing and that email was replied to in about 15 minutes.
We do our best to respond as quickly as we can and our service here was well within our Customer Response Time metrics.
We have ever so slightly re-graded the sizing the on our 5th Gen products, but some items like the Tube Swimsuit are actually a few inches longer in the body than the 4th Gen alternatives.
I believe the order has been resolved as we have offered to send and different sizes for you. If this is not the case and we can support you further please do reach out again.
Kind regards,
Kiniki.com
