Thank you for sharing your feedback, and for your time on the phone this morning.
As discussed, the Isle of Man Steam Packet have been running a deposit period from May 2017 until to date. The deposit period allows customers to book and secure their ferry for the TT Festival until the fares have been released. The deposit is taken off the fare with the balance to be payable no later than the 16th February 2018.
We understand your frustration and appreciate you were not travelling for the TT. The deposit information is detailed throughout the booking process, but on the back of your feedback we will be making improvements in preparation for next year's deposit scheme.
Thank you again for leaving your feedback and for your time on the phone.
Best regards
Darrel
