Hello,
Thank you for your review.
We are sorry to hear that your companion wasn't keen to try our Raw Preserve. By removing the moisture from the raw meat, we are able to pack 500g of fresh meat into 150g of Raw Preserve this will give the pieces the appearance that they are fluffy.
We wish to reassure you that it is not heavily processed. We blend our raw ingredients and shape them into perfect bite-size pieces, then we quickly freeze them and use a special process to take away the water and that's all there is to it.
However, we do appreciate that it's not going to be enjoyed by all our canine friends and it is for this reason we offer our satisfaction guarantee. Please feel free to contact the friendly support team at customerservices@mcadamspetfoods.com and the team will happily help you take advantage of this guarantee.
Many thanks,
Kayleigh