Thank you for sharing your feedback, both positive and constructive. We have checked your order and unfortunately, you have not added the additional strap to the order, and therefore was also not sent. To use the code FREESTRAP you must select a strap, and when entering the code at check out, the price of the strap should be deducted. Hope this clarifies the process. If you would still want to get an extra strap, please send us an email so we can provide your options. We appreciate your time. Best regards, The Nordgreen Team