Good Morning, We appreciate you taking the time to share your feedback with us. It's invaluable in our continuous efforts to improve our service. Following your comments, our Contractor Performance Manager has conducted a review with the involved contractor. It was noted by the attending surveyor that you were unavailable during the scheduled survey time, which resulted in no observations being recorded about the access to utilities for the repair work. Rest assured, had we been aware of any access issues, our contractor would have arranged suitable alternatives to ensure the repair process was both quick and efficient. That being said, we're glad to hear that you are pleased with the completed repair work.
We understand this might not fully address your concerns, and we're here to listen and discuss any further details you'd like to share. Please don't hesitate to reach out to us at customerservice@tbrn.co.uk - Kind regards, Laura