we very sorry to receive your comments regarding the service provided. We'd like you to know the florist in Paphos is extremely upset also. The reason being Enchanted pulled out all the stops to complete your order. At D2F we deal with over 3000 florists worldwide, we pride ourselves on building strong working relationships with each and every member. As such we, over a long period of time we get to know our florists very well. For this reason I confirm Paris at Enchanted in Paphos is one of our most professional, courteous and diligent florists. Time after time Enchanted receive rave reviews. (Over 314 5 star reviews - with an overall rating of 99.3%)And she deserves it. For example, Paris attempted delivery of your order 3 times. In the morning, mid afternoon and then again early evening. The drive out to the delivery address was 30 mins on each occasion. Not deterred, Paris completed the delivery on the day. Yes, she called the recipient to ensure she could finally ensure successful delivery.
Regarding flowers delivered, it has to be said a handtie in water is quite a obviously a bouquet of flowers in water. It's not often we reply in this manner, but on this occasion we strongly feel your complaint is unfair and unwarranted.
Simon Stirling at D2F Webteam
