Dear Rui,
Try restarting your router and your iOS device.
Go to settings by tapping the icon and choose "General" from the list on the left. The option for resetting the iPad is at the bottom of the general settings list. Tap it to go to the reset settings screen.
From this screen, we want to choose "Reset Network Settings".
Try now to connect with MyExpat Pro app? If not, try
Clear the cache before log on via the VPN. http://www.wikihow.com/Clear-Your-Browser's-Cache
First select the Settings icon, normally located towards the middle of your iPad Home Screen.
Your iPad Settings menu should now be displayed.
Select the option labeled Safari. Safari's Settings should now be displayed on your iPad.
To continue deleting the browser's cache, select the option labeled Clear Cache.
A confirmation message will now appear on your screen. To continue with deleting Safari's cache, select Clear.
open Settings -> WiFi
- disconnect from the WiFi and "forget network"
- connect again and the device will pick DNS settings from your internet provider.
Or another thing: Setup VPN manually:
Tap Settings.
Tap General.
Tap Network.
Tap VPN.
Tap Add VPN Configuration.
Select L2TP connection
Description: MyExpatUK (this can be anything you like)
Server:
vpn.my-expat-network.co.uk US Server: vpn.my-secure-network.com
Canadian Server: vpn.my-expat-network.ca
Australian Server: vpnau.my-expat-network.com
Server:
vpnfr.my-expat-network.com France
Germany Server:
vpnde.my-expat-network.com Sweden Server: vpn.my-expat-network.se
Norway Server: vpn.my-expat-network.no
Italy Server: vpnit.my-expat-network.com
Denmark Server: vpndk.my-expat-network.com
Netherlands Server: vpnnl.my-expat-network.com
Spain Server: vpnes.my-expat-network.com
Account: username Your Username is Ruirio1966, with capital R
RSA SecureID: OFF
Password: password defined by you. You can change this password any time you want by logging to our system
https://www.my-expat-network.com/login with email
rrio66@gmail.com and your defined account password, then go to Subscriptions, and then choose Change VPN password option.
Secret: poikilo
Send All Traffic: ON
Proxy: off
