Although the product did not work for me, I feel I should update my initial feedback based on the fact that the team at Reverse Life have been in touch and have now updated their T&Cs to allow for a more smooth refund process. In light of this, I feel they now deserve a 5 star rating - well done Reverse Life. Although it did not work for me, I am happy in the knowledge that I was able to get a full refund.