Dear Jeffrey,
Thank you for your valued feedback and it was great to speak to you over the phone today and thank you for your comments, these will go forward to help improve our service.
I am pleased we were able to resolve the situation for you and I can confirm that the warehouse have your order which will be sent out to you today. The refund as discussed will be back in the account used in your original transaction within 3 - 5 working days.
Best regards,
Gemma Eyles
Deputy Customer Services Manager
Norwich Books & Music