Hi Margaret,
First and foremost, please accept our sincerest apologies for any inconvenience caused by the non-receipt of your order. We understand the frustration and disappointment this situation may have caused, and we are committed to resolving it promptly for you.
To address this matter effectively, could you please send us an email at hello@trunki.co.uk and provide us with your order details, including the order number. This will allow us to investigate the issue thoroughly and determine the best course of action to ensure you receive your order as soon as possible.
Rest assured, our team will prioritise resolving this issue promptly.
Once again, we apologise for any inconvenience this has caused and appreciate your patience and understanding as we work to resolve this matter swiftly.
Kind regards,
Trunki Customer Service Team