Trunki Ulasan

Hi there, Thank you for taking the time to share your feedback regarding the suitability of the Trunki for your daughter's size. Your input is vital to us as we continuously strive to improve our products and enhance customer satisfaction. We are genuinely sorry to hear that the Trunki did not meet your expectations in terms of size suitability for your daughter. We understand how important it is for our products to be comfortable and practical for children of all sizes, and we regret any inconvenience this may have caused. Thank you for bringing this matter to our attention, and we hope to have the opportunity to serve you better in the future. Kind regards, Trunki Customer Service Team

Hello Hilda, We would like to extend our sincerest apologies for the inconvenience and frustration caused by the receipt of incorrect items in your recent order. Your satisfaction is of utmost importance to us, and we apologise for any inconvenience this error may have caused. We understand from your feedback that you also reached out to our Customer Service team regarding this issue but did not receive a response. Upon investigation we can see that our customer service team responded to all your emails to follow up on the issue but received no response from your end. It may be that the responses could've gone into your junk/spam mail. Nevertheless, we want to assure you that we have taken immediate action to rectify this situation. We're pleased to inform you that our team is actively working on resolving this matter for you. We are committed to ensuring that you receive the correct items as quickly as possible, and we appreciate your patience and understanding as we work through this process. If you have any further questions or concerns in the meantime, please don't hesitate to reach out to us at hello@trunki.co.uk Thank you for bringing this matter to our attention, and we look forward to resolving it to your satisfaction. Kind regards, Trunki Customer Service Team