Hello there,
Thank you for your feedback regarding the lack of response from our Customer Service team. Firstly, please accept our sincerest apologies for any inconvenience this may have caused.
Upon reviewing our records, we can confirm that our Customer Service team did respond to your email on February 12th. It appears there might have been a miscommunication or technical issue preventing you from receiving our response. We deeply regret any confusion or frustration this may have caused.
To ensure that we promptly address your concerns and provide you with the assistance you need, we kindly ask you to please check your email inbox, including your junk/spam folder, for our previous response. Additionally, if you could resend your email to hello@trunki.co.uk, our team will be more than happy to assist you further.
We are committed to providing excellent customer service, and we appreciate your patience and understanding as we work to resolve this matter for you. If there is anything else we can assist you with, please do not hesitate to reach out to us directly.
Kind regards,
Trunki Customer Service Team
