Bagaimana ulasan Feefo dikumpulkan?

Kami mengumpulkan umpan balik secara independen atas nama bisnis yang bekerja sama dengan kami. Platform kami hanya menjangkau pembeli yang terverifikasi, jadi Anda bisa yakin bahwa Anda membaca ulasan dari pelanggan yang sebenarnya.

Siapa saja yang dapat menulis ulasan Feefo?

Hanya pelanggan dengan bukti pembelian yang dapat memberikan ulasan Feefo. Kami memastikan hal ini dengan menghubungi pembeli langsung setelah transaksi mereka.

Bagaimana cara kami memverifikasi ulasan?

Kami memverifikasi bahwa ulasan tersebut berasal dari pelanggan asli dengan mencocokkannya dengan penjualan atau transaksi. Orang hanya diundang untuk memberikan ulasan setelah membeli dari bisnis tersebut.

Bagaimana kami menangani ulasan palsu?

Feefo mencegah orang memberikan ulasan palsu karena kami hanya mengundang pembeli terverifikasi untuk memberikan umpan balik.

Planet Rail Ulasan | Ulasan Layanan Pelanggan untuk https://www.feefo.com/reviews/planet-rail | Feefo

Menampilkan seluruh 861 ulasan

Pelanggan Tepercaya

7 years ago

Tanggal pembelian: 08/02/2017

Very good, efficient service with friendly, helpful staff.

Ulasan produk

Pelanggan Tepercaya

7 years ago

Tanggal pembelian: 22/11/2016

Made our holiday to Florence and Montreux wonderful. Our friends also enjoyed their 1st trip with Planet Rail and were astounded by the great hotels they had chosen. Already planning our next trip thi

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Pelanggan Tepercaya

7 years ago

Tanggal pembelian: 18/12/2015

From my initial telephone call to the final completion of all details, all the members of staff at Planet Rail were full professionals. Dealing unceasingly with all my changes in holiday details.

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Pelanggan Tepercaya

7 years ago

Tanggal pembelian: 05/01/2017

Smooth hotel and travel arrangements

Ulasan produk

Mr Moles

7 years ago

Tanggal pembelian: 27/02/2017

Apa yang dikatakan Mr Moles tentang Planet Rail:

Efficient. Planning of train journeys excellent as was taxis at gare du nor. And gare du Lyon. Hotels in Zurich and montreaux perfect. Hotel in Rome was at first disappointing mainly because of t

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Dr Stewart

7 years ago

Tanggal pembelian: 13/01/2017

Apa yang dikatakan Dr Stewart tentang Planet Rail:

Delivered the tickets and took the money on time, so it was efficient. However, the Google maps supplied left a lot to be desired -- was our Zurich hotel really 800 m from the station?

Andrea Stimson

Planet Rail

7 years ago

Dear Dr Stewart,

Thank you very much for taking the time to review Planet Rail on Feefo. I am pleased to read you found our service to be efficient. Thank you also for the feedback that you would have liked the Zurich map to have been clearer, although I can assure you the distances provided by Google are quite accurate. It is only through constructive feedback such as yours that we can improve the information for future customers.

Best wishes

Andrea

Ulasan produk

We found the hotels in Frankfurt and Zurich unsatisfactory. Frankfurt Hotel Manhattan was more like a student hostel than a four-star hotel. The Wellenburg in Zurich had a lot of black mould in the sh

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Andrea Stimson

Planet Rail

7 years ago

Dear Dr Stewart,

Thank you very much for taking the time to review Planet Rail on Feefo. Although you did not feel that the hotels in Frankfurt and Zurich matched your expectations, I do appreciate your compliments over the hotel in Vienna. Thank you for bringing your concerns to our attention. We are keen to resolve any issues that may arise whilst a customer is still on holiday. So, it is a shame we did not have the opportunity to put right your concerns while you were away. We are grateful for your feedback which will give us the chance to fully review these hotels again as part of the Planet Rail portfolio for future customers.

Best wishes

Andrea

Pelanggan Tepercaya

7 years ago

Tanggal pembelian: 28/01/2017

Yes, we would recommend them and use them again. The reason we have not given 5 stars is that there was a delay between us telling Planet Rail what we would like and Planet Rail responding. The expl

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Pelanggan Tepercaya

7 years ago

Tanggal pembelian: 11/01/2017

Everything was dealt with promptly, and all arrangements were properly made. We came home having had an excellent holiday where everything ran smoothly. Biggest criticism now would be of this rather

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Mrs Bradbury

Northampton

7 years ago

Tanggal pembelian: 16/02/2017

Apa yang dikatakan Mrs Bradbury tentang Planet Rail:

The process of purchasing the holiday was extremely easy. Our office contact was personable and professional and listened to our requirements. All the train connections had been thoroughly thought thr

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Ms Horsfield

7 years ago

Tanggal pembelian: 18/06/2016

Apa yang dikatakan Ms Horsfield tentang Planet Rail:

Excellent. It would have been beneficial if we had had some of the information earlier e.g. train times to allow us to plan accommodation, more information on the OE. The booklet was really too late.

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Belum menerima undangan ulasan?

Tentang Planet Rail

Planet Rail specialises in tailor-made First Class rail holidays to Europe and beyond. Perfect holidays are as much about the enchanting journey as the enticing destination that awaits you. We are an independent, family-run business with a responsible approach to travel and a belief in providing the more personal and professional service you deserve. In other words we are committed to doing our very best to tailor-make your train holiday.

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01347 825292

The Hawk Creative Business Park, Hawkhills, Easingwold, North Yorkshire, YO61 3FE, United Kingdom

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Penghargaan independen kami memberikan pengakuan kepada merek terbaik untuk layanan pelanggan. Pemenang ditentukan berdasarkan peringkat yang diterima dari pelanggan mereka.

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Mengapa ulasan Feefo tepercaya?

Pelajari lebih lanjut tentang Feefo

Planet Rail Ulasan

The Charming Cities of AndaluciaIt was a really good trip, the trains were amazing and the hotels were very good..thoroughly enjoyed it.Ulasan lainnya tentang produk ini (3)Lihat Situs Web Produk

Florence by First Class railGreat organisation and superb hotelsUlasan lainnya tentang produk ini (7)Lihat Situs Web Produk

Cape Town, Pretoria & Swakopmund on The Pride of AfricaPossibly the most luxurious train in the world.Ulasan lainnya tentang produk ini (1)Lihat Situs Web Produk

Grand Tour of Spain by First Class railSmooth travel and hotel arrangementsUlasan lainnya tentang produk ini (4)Lihat Situs Web Produk

Vienna by First Class railWe found the hotels in Frankfurt and Zurich unsatisfactory. Frankfurt Hotel Manhattan was more like a student hostel than a four-star hotel. The Welle...Ulasan lainnya tentang produk ini (2)Lihat Situs Web Produk

Grand Tour of Italy by First Class railThe only issue we had was that we did not consider the hotel in Zurich to be 4 star. Our room was clean and had what we needed. The staff were very p...Ulasan lainnya tentang produk ini (10)Lihat Situs Web Produk

Rome by First Class rail & overnight sleeper trainMost of the journeys were excellent. However, the night sleeper Paris-Milan was a disappointment - and I acknowledge that this was not Planet Rail's o...Ulasan lainnya tentang produk ini (1)Lihat Situs Web Produk

The Charming Cities of AndaluciaCovering 4 cities by train in 11 days was never going to be relaxing but everything ran to schedule, had been well though through, with an excellent c...Ulasan lainnya tentang produk ini (3)Lihat Situs Web Produk

The Orient Express holiday to Venice and return by First Class railOrient Express a fun experience but would not repeat. The remainder of the holiday - train travel, hotels was excellent. The hotel Al Ponte Antico was...Ulasan lainnya tentang produk ini (1)Lihat Situs Web Produk

Bagaimana ulasan Feefo dikumpulkan?

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