Hello
Thank you again for your review and once again I am sorry to learn that you have not yet received your plan.
As per my previous response I will ensure your documents are sent to you as soon as possible. However, please do contact our Customer Relations Team if there is anything further we can do. Our telephone number is 0800 055 6205 and lines are open 9am to 5pm Monday to Friday, excluding bank holidays, or you can email us at customer.relations@ageco.co.uk.
Kind regards
Victoria