Good Afternoon,
We sincerely apologiseif you believe that our service is of bad customer service. I did personally look into your concerns previously, and allocated you another member of my team to manage your property which I believe that you have been happy with to date.
I have also dealt with your maintenance requests myself in Madeline's absence within a 24 hour time frame so I apologise if you are still unhappy with our service.
We always endeavour to resolve maintenance issues as timely as possible, however we as property managers have to have instructions from clients to go ahead with works and rely on the contractors to submit their costs and recommendations in a timely manner, which sometimes there can be delays for unforeseen reasons.
Should you wish to discuss this any further please do not hesitate to contact me personally.
Kind Regards
Sophie Moore
Head of Property Management