Thank you Carole for taking the time to give us this extensive feedback. I’m pleased you had a great trip overall, fell in love with Japan, and we hope you are able to return one day. As for the guides, we’ve passed on your thanks to them and acknowledged their great work. For the hotels, we’re doing an inspection to Kanazawa in the near future to look for alternative hotels in this area due to your comments. This area is remote, and there is not allot of choice overall for accommodation, however there is no excuse for bad service, especially in Japan As for Kyoto and Hiroshima, the hotel sizes here are generally smaller than other destinations in Japan, and even smaller than hotel rooms in Tokyo. Once again thank you for your feedback.
Maeve Nolan - General Manager Backyard Travel