Backyard Travel Ulasan

We appreciate your positive feedback regarding the service you received during your holiday in Myanmar. It is such a beautiful destination, we are happy to hear you loved it just as much as we do! Bruno Mammone, Sales Manager for Backyard Travel

Thank you for your valuable feedback regarding your recent holiday to Japan we are pleased to hear you had a pleasant experience. In regards to your comments on some of the hotels chosen, you are correct certain properties can be described as ‘corporate’ in style however these choices rest on certain factors ie size of your group and desired location close to train stations allowing less travel time between locations. We’re pleased to read your positive comments on the hotel at base of Mt Fuji and we agree it’s a gorgeous property! In terms of lunches, certain restaurants in Japan (and especially the more unique ones) will not allow for reservations in advance unfortunately. We are sorry to read you waited so long for your table in Kyoto we hope the wait was worth it! For your comment on the tour itinerary in Kyoto, we’ll look at the timing and see if we need to make any changes to that day trip based on your feedback. And lastly thank you for your constructive comments on suggesting more of a tutorial be given on the (rather complicated) JR network. We will make sure this information is passed onto the guides. We really appreciate your feedback and are so happy that your group had a chance to experience the amazing country that is Japan, we look forward to welcoming you again to our Backyard Bruno Mammone, Sales Manager for Backyard Travel

Thank you for the positive feedback on your recent trip to Myanmar, the team always strive to provide you with a unique journey to satisfy all of your travel requirements. We are so happy to see that we were able to achieve this. Bruno Mammone, Sales Manager for Backyard Travel

this is Bruno Mammone Sales Manager for Backyard Travel We were so excited that you had chosen Backyard Travel to assist with your honeymoon and as expected had an amazing journey in Japan. Thank you for the excellent feedback, this has been passed on to all of the team that made your trip possible. The Japan team thank you for the opportunity and look forward to welcoming you back some day soon.

We appreciate your positive feedback on your recent trip. Sophea and the team in Cambodia are delighted you were happy with all aspects of the holiday from start to finish. On behalf of Backyard Travel we look forward to welcoming you again to Asia next time you should choose to travel. Bruno Mammone - Sales Manager for Backyard Travel

Thanks for your feedback regarding your holiday with Backyard Travel we appreciate all the feedback we receive. I am happy to hear the service you received prior to booking was at a high standard and have taken on board your comments regarding post booking service. I have investigated this matter regarding the boat and have requested further communication regarding this. Please contact me direct as customer satisfaction and product delivery is of the up most importance to Backyard Travel. Many Thanks, Bruno Mammone Sales Manager for Backyard Travel

I appreciate the kind words you have for Pug our superstar Travel Specialist for Japan, he always delivers a great itinerary. I am so happy to hear you enjoyed your trip to Japan and were able to experience Japan utilizing the Backyard Travel recommendations and guides. We always strive to provide you with a truly memorable experience and appreciate the feedback to re confirm this is being achieved

Hello this is Maeve Nolan General Manager of Backyard Travel. I was deeply sorry to read that we did not meet your expectations on your recent trip to Japan with us. I believe you had good rapport with Mr Pug, and he’s also disappointed to read your trip did not go as smoothly as we had planned. Our service, and the hotels we recommend, are at the core of our business and I am disheartened to read your comments. Thank you however for your positive feedback on the guides, I will make sure they are complimented personally. As for the hotels, I’d like to explain in detail. Your hotels were chosen by us based on regular inspections, as well as client feedback. If we feel a certain property is becoming old and worn, or we receive negative feedback, we remove the property from our preferred hotel list. Both of these hotels you have mentioned in your feedback have, so far, received positive feedback hence why we recommend them. For the Hakone hotel, we will inspect the hotel again in the immediate future, as well as discuss with the management regarding the poor service you received, specifically your remarks on the onsen experience as well as your meals. Regarding your feedback on your hotel in Kyoto, most hotels in this city do have small size rooms (as is the case for many hotels in Japan in general), however your room was over 25sqm which is actually on the generous side for the area. We choose this hotel for our clients due its central location. We can perhaps choose other hotels, but this means expensive taxi rides for our clients going to and from town, which is simply not practical. As for your observations regarding the train, yes I agree, it’s not easy travelling on many trains in Japan, however if you want to see as many varied (and interesting!) destinations as you did, then these train trips must be taken. On the plus side however, the trains are efficient and spotless. Ritta once again I am sorry we did not meet your expectations in terms of some of our choice of hotels, however I am glad you enjoyed the time with our guides. If you wish to express any more feedback, then I am happy to receive your further comments. Our clients are extremely important to us, and when our travelers are disappointed in any way, then this affects the whole team personally. I do however appreciate your honest feedback, in order for us to improve our services. With kind regards, Maeve