Hi John,
Thanks for your feedback here. Unfortunately, we are equally as reliant on our couriers as much as our customers are. We have sourced the very best couriers we can find and I'm sorry that they did not provide you with their best on this occasion. I assume the delivery driver didn't want to leave you without a delivery. I have passed your feedback onto the courier for their reference.
But we are glad you are happy with the end product and look I expect you received.