Hi Eliazahmed,
Thank you for leaving a review.
We're terribly sorry to hear that the hotel was not as you expected. We work hard at finding the best deals and hotels for our customers so we apologise that this was not the case.
Please be advised that this part of the review platform is for customers to leave feedback on the service they received throughout the booking process, rather than the hotel itself. With that in mind, it would be much appreciated if your star rating could reflect the customer service you received when making the booking, which we hope was at a high standard.
We apologise again that this hotel wasn't at the standard we would expect and we hope that you were still able to enjoy your holiday.
Kind regards,
Helen