Hi James,
Thank you for taking the time to leave a review.
We work hard at finding the best deals and hotels for our customer so we're sorry to hear that the service was not as we would expected. We hope this didn't cause too much inconvenience.
Please be advised that this part of the review platform is for customers to leave feedback on the service they received throughout the booking process, rather than the hotel itself. With that in mind, we hope that you received excellent customer service when making the booking and that everything went smoothly for you on the run up to your holiday.
We trust that overall you had a lovely holiday and we hope to see you booking with us in the future.
Kind regards,
Helen