Hi Usha,
Thank you for taking the time to leave a review.
We're very sorry to hear that the hotel was not as you expected. We work hard at finding the best deals and hotels for our customer so we sincerely apologise that this was not the case on this occasion.
Please be advised that this part of the review platform is for customers to leave feedback on the service they received throughout the booking process, rather than the hotel itself. With that in mind, it would be greatly appreciated if your star rating could reflect the service you received when making the booking which we hope was at a high standard.
We hope that despite the issues with the hotel that you were still able to enjoy your holiday and we would love the opportunity to find a better suited deal for you if you ever choose to book with us again.
Kind regards,
Helen