Thank you for your feedback, we really appreciate it.
We're really sorry to hear that you couldn't seem to purchase the holiday you had seen advertised.
Our holiday prices are updated very frequently, however occasionally some do move more quickly than others, particularly if the holiday is proving popular, but we do try to do our absolute best to keep our prices completely up to date.
We want to take this opportunity to assure you that we take all customer feedback very seriously and all comments will be passed to our supplier, and in turn the hotel. We also hope this won't put you off booking with us again in the near future as we feature a whole host of hotels to choose from.
Here at Jetline Travel, we are constantly striving to improve our customer service levels and ensure all our customers are happy.
All our agents are trained to explain everything fully to our customers and ensure the customer is happy before the booking is confirmed, so we would like to look into this one and discuss further with you.
We have passed your comments onto our training department and our Sales Managers to ensure all of our consultants are giving enough information on the hotel.
We pride ourselves on being able to find a holiday to suit all budgets, so we'd be really delighted if you would give us the opportunity to show you an improved service in the future.
Finally, we'd like to assure you that we do take all your comments on board and will ensure these comments are passed to our training department.
We sincerely hope we can welcome you back as a Jetline customer in the future and thank you very much for taking the time to give us your feedback.
Kind Regards
Jetline Team
