Hi there,
Thank you for taking the time to leave a review.
Firstly we'd like to apologise that the hotel was not as you expected. We work hard at finding the best deals and hotels for our customer so it's disappointing to hear that this was not the case.
Please be advised that this part of the review platform is for customers to leave feedback on the service they received during the booking process, rather than the hotel itself. With that in mind, we hope that you received excellent service when making the booking and that everything went smoothly for you on the run up to your holiday.
We hope that you were still able to enjoy your holiday and we would love the opportunity to find a better suited deal for you if you ever choose to book with us again.
Kind regards,
Helen