Hi there,
Thank you for taking the time to leave a review.
We're terribly sorry to hear that the hotel was not as you expected. We work hard at finding the best deals for our customers so we apologise that this was not the case. We hope it didn't cause too much inconvenience and that you were still able to enjoy your holiday.
Please be advised that this part of the review platform is for customers to leave feedback on the service they received during the booking process, rather than the hotel itself. With that in mind, it would be greatly appreciated if your star rating could reflect the service you received when making the booking, which we hope was at a high standard.
Thank you again for your review. We would love the opportunity to find a better suited deal for you if you ever choose to book with us again.
Kind regards,
Helen