Hi Elena,
Thank you for taking the time to leave a review.
We're sorry to hear that not everything went smoothly for you during your stay at the hotel.
Please be advised that this part of the review platform is for customers to leave feedback on the service they received during the booking process, rather than the hotel itself. With that in mind, we hope that you received excellent service when making the booking and that everything went smoothly for you on the run up to your holiday.
We hope that you had a lovely holiday and we would love the opportunity to find a better suited deal for you if you ever choose to book with us again.
Kind regards,
Helen